Shipping, Returns & Refund
How much are delivery costs?
We are pleased to offer FREE delivery orders of $20 or more. Our standard delivery time is 3 to 10 business days, depending on your location.
Do you ship outside the United States?
Yes, we ship outside the USA. Standard shipping rates apply.
Can my delivery address be different from my billing address?
Yes, it is possible. During the checkout process, you can choose different addresses.
RETURNS & REFUNDS
What is your return policy?
If you are not entirely satisfied with your order, you may be entitled to a refund. To obtain a refund please contact our customer services team on Drinktimatea@gmail.com Your order must be sent back to us within 15 days of delivery. We do not cover the cost of sending your order back to us and the reason will be reviewed. If the seal on consumable products has been broken and you are requesting a return, our team will make every consideration but cannot guarantee.
In order for us to process your refund with no delays, we ask you to adhere to the following instruct
We only accept returns sent to us within 15 days after an order has been delivered to you.
All return packages must be shipped with proof of postage. We are not able to process refunds if proof of postage is not provided. The goods are your responsibility until they reach our warehouse, so make sure it's packed up properly and can't get damaged on the way.
The items must be sent back to us in original condition with packaging and tags still attached.
We do not charge restocking or refund handling fees.
We are unable to refund the initial shipping cost of your order.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may not refund the original receipt. All goods will be inspected on return.
Will you refund the cost of shipping if I return my order?
We will refund the complete cost of the items in your order. We will not refund the shipping costs, however you may be eligible for free return shipping if you make a payment using PayPal. Refund of shipping costs will be handled by PayPal. For eligibility and more information please visit https://www.paypal.com/au/webapps/mpp/returns
Can I exchange an item?
Drinktimatea.com does not exchange products. If you wish to exchange a product, you will need to return your purchase for a refund and place a new order.
I received the wrong item. Can I obtain a free refund?
If you received the wrong item we will collect your order free of charge. We will also cover the cost of shipping of the replacement item.
How long does it take to process a refund?
Please allow up to 14 days for your return to be processed. All refunds will be provided via the original method of payment.
What do I do if my question isn't covered here?
If you cannot find the answer to your question here, you can contact our customer services team on drinktimatea.com. If you have already placed your order please include the details of your order and details of your inquiry. Our online shop customer service team is available Monday through Friday from 9 am to 6 pm. Our friendly advisers are happy to assist with your inquiry.
The site is operated by 3Mountains, LLC headquartered in Asheville NC.
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